The job description of a commercial worker involves, above all, those communication and relationship skills with various types of customers. The job of a commercial worker is one of the most sought after by people without experience, although it is not among the easiest jobs. The job description of a commercial worker can include a wide range of practical skills and duties related to the district for which the worker is responsible, starting from inventory, sourcing, receiving goods and arranging them according to certain requirements.
1. Job description for commercial worker and general obligations
What exactly does a commercial worker do? The obligations that complete the job description of a commercial worker differ from one store to another, depending on the specifics of the activity carried out. However, there are a number of requirements generally valid for employees, regardless of the store in which they work, namely:
- communicating, advising and guiding customers of the point of sale;
- organization of the point of sale according to requirements;
- ensuring a hygienic and commercially welcoming sales space;
- store supply;
- maintaining the monetary reserve requirement;
- conducting and reporting sales activity;
- collection of the value of the goods;
- promoting the products, services and image of the store;
- checking and maintaining stocks;
- analyzing shelf life and price tags;
- contributing to the reception, storage and storage of goods in the warehouse;
- informing customers about product details, prices or delivery conditions;
- comparing the sales documents with the stock registration documents;
- checking the stock of products at the end of the work schedule in the event of completing the list with what is needed;
- storage of stock products to protect their integrity and quality;
- execution of the process regarding product packaging in materials corresponding to legal regulations;
- identification of sales documents;
- registration of invoices according to legal procedures;
- drawing up the necessary list for the future supply;
- maintaining the aesthetics of the store constantly through the use of borschts, product presentation sheets, brochures and other advertising materials;
- evaluating the quantity of products in stock in accordance with internal rules;
- removal from stock of expired products to protect the safety of the remaining products;
- the execution of other provisions from the managers within the limits of compliance with the legal basis.
2. What is a trade worker, skills that make the difference between candidates – Why is this job not as simple as it seems?
The job description defines precisely what a commercial worker means. The position does not require special training, although sometimes employers encourage staff to take specialized courses or to learn a foreign language of international circulation in order to improve communication and sales services. Being a commercial worker is among the areas of work for Asian staff, managers being particularly interested in recruitment of workers from Nepal, India, Philippines and beyond. This category of workers adapts easily in dealing with different types of customers, they know at least conversational English or French, show resistance to stressful situations and have a work culture that leads them to respect their job description to the smallest detail details. The basic rule for taking over the duties specific to a commercial worker concerns the age criterion.
Thus, for a person to occupy this position, it is necessary to be 18 years old for the full-time program. As an exception, the employment of persons of at least 16 years of age is accepted for part-time employment. During busy periods or holiday seasons, managers call on staff leasing for the temporary supplementation of the labor force deficit. In addition, this solution is also effective in reducing the risk of burnout or avoiding overloading of employees who would have to take over the tasks of vacant positions or absent colleagues.
Advising customers, informing them and guiding them to the products that suit their needs are broadly the duties of a commercial worker. Beyond the attention to checking the expiration date, the correctness of the prices or the preparation of the necessary, the commercial worker has additional responsibilities that also involve promoting the image of the store through a kind and benevolent attitude towards customers. Thus, throughout the trial period, the person delegated with the verification of the candidate for the post of commercial worker must pursue the following skills:
- attention to detail, from arranging products on the right shelves to assisting customers who seem to need information;
- the ability to organize daily tasks and manage them according to importance and priority;
- communication skills, empathy and patience with people of different ages and social backgrounds;
- self-control of one’s emotions in stressful situations or when dealing with recalcitrant clients;
- the ability to work in a team;
- resistance to physical work. The activities and responsibilities of the sales worker also involve physical effort, starting from picking up certain products to arranging them on the shelves.
So, the trade worker job is open to advancement possibilities, depending on the type of store in question, but also on how well they tick off the list of skills and duties required by the job listing. Advancement opportunities can rise to the position of supervisor, general worker and up to department or store manager. To support the development of workers, some stores provide them with paid courses to be able to successfully carry out functions of management and coordination of a team in the future.